How Umpqua’s CEO Is Bringing the Bank’s Famous CX into the Digital World
If there is one way to describe Umpqua Bank’s innovation plans it would be “#digital human,” according to the bank’s new CEO, Cort O’Haver. Digital human, as O’Haver explained, is the marriage of digital innovation with the physical retail banking experience. (Coincidentally, it’s also the title of a Chris Skinner book.) O’Haver is not talking […]
Bank Innovation
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