How Umpqua’s CEO Is Bringing the Bank’s Famous CX into the Digital World

If there is one way to describe Umpqua Bank’s innovation plans it would be &; human,&; according to the bank’s new CEO, Cort O’Haver. Digital human, as O’Haver explained, is the marriage of digital innovation with the physical retail banking experience. (Coincidentally, it&;s also the title of a Chris Skinner book.) O’Haver is not talking [&;]
Bank Innovation