EXCLUSIVE—Should #banks #acquire or #partner with smaller, more agile fintechs? Well, that depends if the end goal of the bank is to further financial #innovation, Derrick Walton, EVP of global financial networks for #Hyperwallet, told Bank Innovation. “There’s a difference in culture, in what the goals tend to be,” Walton said, who is responsible for […]
Bank Innovation
Issuer fraud rates have remained fairly constant across payment card products following the Europay, Mastercard and Visa (EMV) liability shift. Yet, issuers’ net fraud losses for credit and signature debit have decreased and the long-predicted migration from counterfeit fraud to Card-Not-Present (CNP) fraud is becoming visible, according to Accenture’s annual survey of US major card issuers.
Survey results¹ show slight changes in reported payment card fraud (“Gross Fraud”) from year-end 2016 to first quarter 2017:
This is the first year in which the issuer study did not show a material rise in Gross Fraud rates across all transaction types.
Despite modest changes in total reported Gross Fraud, issuers experienced a decrease in Net Fraud Losses on credit and signature debit cards due to higher recovery rates. The largest change was in recovery rates for counterfeit fraud, which increased to nearly 55 percent post-EMV, up from single-digit recovery rates in prior years. While average Net Fraud Losses for credit cards declined by 1.5 bps and average Net Fraud Losses for signature debit declined by 1.3 bps, Net Fraud Losses remained steady for PIN/ATM debit (Figure 2). We expect the recovery rates for PIN/ATM to increase significantly following the Visa ATM EMV liability shift in October 2017; some Mastercard debit issuers have already seen a significant increase in recoveries following that network’s ATM liability shift in October 2016.
Net Fraud Losses for credit and signature debit are significantly lower in this sample than in 2015, when average credit Net Fraud Losses were above 13 bps and signature debit Net Fraud Losses averaged nearly 7 bps (recognizing that the survey participant list varies from study to study). Average PIN debit Net Fraud Losses are more than a basis point higher than reported Net Fraud Losses in 2015. This increase is likely due to more frequent ATM and Automated Fuel Dispenser (AFD) skimming incidents and the delayed Visa EMV liability shift for ATM transactions.
Across the sample, most issuers reported that EMV migration efforts were almost complete for credit (for example, +95 percent of active cards were EMV-enabled); half of the issuers reported the same level of adoption for debit. Only one credit issuer indicated it was below 90 percent EMV enablement for credit, while three issuers reported lower than 75 percent completion of debit migration.
As issuers have migrated to EMV, #fraudsters have moved away from the card-present environment, and CNP fraud has become the most common type of fraud. CNP fraud (with an average case size of ~US$ 175) accounted for 55 percent of Gross Credit Card Fraud reported in Q1 2017, up from 49 percent in 2016 and 39 percent in 2015. Counterfeit fraud (with an average case size of US$ 200) constituted only 23 percent, down from 29 percent in 2016 and 50 percent in 2015. Meanwhile, Lost/Stolen and Application fraud—with average case sizes of US$ 2,000 and US$ 5,700—have increased to 10 percent and 9 percent, respectively, a significant increase over prior periods.
In a post-EMV world, US issuers will continue to see fraud shift to areas that are more difficult to detect. Application channels and remote/digital servicing channels are prime targets for sophisticated fraudsters using ID theft and synthetic IDs to hit issuers for high-dollar losses on Account Take Over and Fraud Application cases. While issuer investment continues to focus on the core “blocking and tackling” of fraud management (such as alert engines, back-office efficiency and reporting and so forth), all issuers must be aware of these evolving threats to the card business.
Beyond EMV, card issuers must stay vigilant around their defense measures. They can continue to tap new technologies—from geolocation data and acoustic analyses to biometrics—to more tightly secure payments data and other assets, and outpace sophisticated fraud.
The post Fraudsters favor card-not-present appeared first on Accenture Banking Blog.
EXCLUSIVE – #Financial #crime detecting platform QuantaVerse has added a new AI-based #service to allow its financial institutions and banking clients better detect fraud and other crimes through audit investigations, as these crimes continue to be a major concern for #banks and non-banks alike. The new CAE (Chief Audit Executive) Checkup service unveiled today uses […]
Bank Innovation
EXCLUSIVE – Nearly a third of Americans have low #FICO scores, and this can mean difficulties in securing loans to pay for higher education. It’s easy to see how this issue contributes to an ever-widening gap between rich and poor. #Student #lending company #Climb #Credit is taking on this challenge by offering loans that do […]
Bank Innovation
EXCLUSIVE – Young Americans are bad when it comes to setting aside money for #retirement. Those #savings numbers decline even further when considering the #Hispanic #population, according to a new study by IRA savings #platform, #Finhabits. The solution? Well, that’s exactly what New York-based #fintech startup is hoping to provide. Launched in February by former […]
Bank Innovation
Over the last several years, fleet payments have seen significant evolution with quickly expanding use of electronic payments, mobility management and other value-enhancing paradigms. And the journey has just begun. Driving fleet payments’ future forward are three key trends with significant industry implications: specialist transformation, fleet card globalization, and technology disruption.
Fleet payments have been an attractive market for specialists, particularly in the US where they have increasingly built scale and synergies with partnerships and acquisitions. The two largest providers have rapidly grown their businesses, and Accenture anticipates just three specialists – FleetCor, US Bank, and WEX – will generate US$ 3 billion or more in US purchase volume in 2017. While down from seven in 2012, these remaining providers’ portfolios have grown more sophisticated with enhanced functionality in serving fleet fuel, and increasingly non-fuel, spend needs.
With high large fleet (greater than 100 vehicles) penetration, small-to-medium-sized fleets are attracting greater industry focus. Accenture estimates these fleets (fewer than 100 vehicles) make up roughly 90 percent of the incremental North American vehicle opportunity. While continuing to build revenue per vehicle with existing fleets, fleet card specialists could position themselves for near-term penetration of this segment and long-term value through the expanded base.
But the small-to-medium segment is different. Like other small-to-medium businesses, these fleets prefer competitive pricing and fees, fast implementations, DIY configurations, and interoperability with other vehicular technology investments which can provide that “Uber-like” experience to which small-to-medium fleets are so close. This new experience requisites a reexamination of provider business models across many different drivers to fit customer and internal needs while aligning with relevant shifts observed from global interactions.
The recent price environment has left integrated oil companies in the US and globally looking for ways to streamline operations and release tied-up capital, particularly as they move towards major legacy technology decision points. Moreover, US and Canadian fleet card partnerships, in many cases, have proven beneficial to major oils and to their fleet customers, unlocking value for all involved. This could catalyze new waves of fleet card globalization.
Building on US and Canadian successes, FleetCor and WEX (the two largest global fleet card specialists) have penetrated similar markets (such as Australia and the United Kingdom), expanded value chain presences, and won major programmatic deals in Europe with Shell (FleetCor) and ExxonMobil (WEX).
Considering global commercial vehicle fleets, fuel demand and revenue yields that frame the fleet payments universe, Accenture analysis suggests potential for at least US$ 7 billion in revenue outside the US and Canada, with global fleet card specialists having reached just a fraction (roughly one-tenth) of that opportunity.
The key architectures to maximize cross-border efficiency are moving closer to readiness, and if executed effectively, several new avenues of growth may result. As examples, FleetCor is progressing its second-generation Open Loop solution; WEX and others are enhancing fleet management technologies; and providers of all sizes are experimenting with more open approaches inspired by liquid consumer expectations. But globalization will require much more.
Overseas markets are each distinct, with complex economic dynamics and entrenched local and regional market participants. Current participants weave a complicated web for new entrants; and while new entrants, including global fleet specialists, have started to gain share, they have a long way to go to create conditions closer to those in the US market.
To drive timely global fleet payment transformation, providers of all sizes will need to focus, message and execute effectively to receive the trust of potential customers and partners in the value chain while protecting against being disrupted themselves.
To keep pace with market expectations and remain competitive, providers are embracing disruptive technology. Digital and mobile are among many technologies helping companies better manage their fuel and vehicle-related expenses and have become increasingly popular in the past few years.
Mobile applications allowing fleet card drivers to find fuel locations have been around for several years; however, mobile functionality for fleet managers is relatively new. EFS (an affiliate of WEX) recently announced its CarrierControl Mobile app which allows fleet managers to load cash onto driver cards, view real-time card transaction details and activate/deactivate driver cards in real time. Others are investing in similar on-the-go fleet card management features, expecting that the vast capabilities available online (for example, setting daily transaction limits) will increasingly become available on a mobile phone.
Technological advancements beyond cards, such as telematics integration, are in progress and provide opportunity and threat to current providers. As technologies to integrate data from third-party systems (such as open APIs) progress into market, fleet card providers will have even more tools to offer end-user organizations.
In the US, innovative international players such as Radius are entering the market and start-ups are offering alternative forms of payments. New mileage reimbursement technologies, meanwhile, are being marketed as alternatives to traditional fuel cards. And new partners, such as hypermarkets and c-stores, while willing to partner with existing providers, expect a certain experience for their customers in line with the retail trends they experience globally today.
Providers across the value chain—payments specialists, fuel providers, and fleets—have the opportunity to embrace these trends in the context of their own prisms. To build future-oriented, agile business models that positively re-define value creation, each player must consider strategic and tactical actions:
With ever-growing market sophistication, those who embrace the thematic trends impacting fleet payments can proactively chart their journey with knowledge of how to read signposts along the way. I invite you to reach out to me to find out more.
The post Revving the fleet payments engine appeared first on Accenture Banking Blog.
EXCLUSIVE – #American Express is the latest card provider to get rid of #signatures as a form of authentication for point-of-sale transactions. This will go into effect in April of next year and applies to all American Express-accepting merchants across the world, the company announced. The move comes as no surprise with more and more card […]
Bank Innovation
EXCLUSIVE- Point-of-sale #lender #Affirm raised $ 200 #million in a new funding round, bringing its total equity funding to $ 450 million. The Series E round was led by Singapore’s sovereign wealth fund GIC. Other investors included Khosla Ventures, Lightspeed Venture Partners, Founders Fund, Spark Capital, Caffeinated Capital, Ribbit Capital and others. This new round in funding increases the […]
Bank Innovation
Holiday shopping is an attractive season for online #fraud, but sophisticated software can allow merchants to accept most transactions.
Financial Technology
#Stephane #Wyper, who runs Mastercard’s #partnerships related to the #Internet of #Things, as well as new commerce, has joined the Bank Innovation #2018 speaker faculty. He will present on the challenge of creating a global #fintech operation, whether you&8217;re a startup or an established corporation. Mastercard is experienced at these sorts of deals — witness […]
Bank Innovation
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