Banks Must Disrupt Themselves, Not Consumers, Citi Fintech CEO Says

AUSTIN &; Better customer service comes from disruption within, not from trying to change consumer behavior, according to Yolande Piazza, CEO of . “I think in we talk a lot about disruption, but let’s be honest—if someone came up to you and said, ‘I want to your life,’—I don’t think that’s what [&;]
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