#Banking #consumers take a middling view of today’s #mobile banking applications, according to a study by #Bank #Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net #promoter #score of 12, which is in the bottom 25% to 50% of all NPS scores. NPS scores range #from -100 to […]
Bank Innovation
A study from Temkin Group released today puts San Antonio-Texas-based #USAA head and shoulders above every other corporation in America in terms of Net #Promoter #Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth. A score of -100Read More
Bank Innovation
A study from Temkin Group released today puts San Antonio-Texas-based #USAA head and shoulders above every other corporation in America in terms of Net #Promoter #Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth. A score of -100Read More
Bank Innovation
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