“The harsh reality is that #FinTechs have moved ‘from disruption to reality,’ and #banks that haven’t embraced effective collaboration with startups are struggling to retain and acquire new customers.” Financial Technology
Because consumers now expect credit and payment to be integral parts of the overall experience, #banks are transforming how they deliver products, and #fintechs and digital players have moved into #banking.” Financial Technology
Bank Innovation has learned that Crédit #Agricole, a €1.76 trillion ($ 2.01 trillion) bank headquartered in France, has achieved 70% digitization of its service offerings among its worldwide network of #banks throughout Europe and North Africa. A spokesperson at the bank said the financial institution network hopes to achieve 100% digitization of its services by the […] Bank Innovation
My colleagues Elena Mazzotti and Francesca Caminitti recently pointed out that #banks collaborating with #fintechs can move more rapidly and more effectively than they could on their own to introduce new products, streamline processes, enhance the customer experience and accelerate growth. It is a good time for banks to re-examine their #technology strategies and explore the investments and #partnerships necessary to get to the next level of digital sophistication.
Indeed, Accenture analysis has found that banks’ revenues at risk from #fintech competition are typically in the range of two to three percent from lower loan origination, lower net income and fewer customers acquired. On the flip side, banks can gain a potential three to five percent in revenues by collaborating with fintechs, through enhanced customer acquisition, more fee-based revenues, better pricing accuracy and lower cost of risk.
Three major challenges stand in the way of banks’ collaboration with new technology players:
Ability to create open, collaborative environments with multiple players. While fintechs are often interested in collaborating (especially since it takes successful fintechs from 8 to 14 years to become profitable), their culture is generally very different from that of banks, and there is a need to create a new common culture—compatible with the current bank culture—to have significant market impact.
Avoiding development of a “new legacy” by choosing some fintechs (particularly those providing technology services) that will not scale up to serving multiple players. This pitfall can be avoided by selecting fintechs such as Finastra or Avoloq, which have already been identified by incumbent technology players.
Ability to “scale” the “New”. While proofs of concept (PoCs) have flourished over the last two years, we now see the era of innovation labs and digital factories. These initiatives aim in the right direction but are often sub-scale and lack the ability to attract talent, due to limited investments or lack of urgency to scale.
Finally, we could take the discussion one step further and question the current #focus on “fintechs”. Client journeys are going outside the scope of the purely financial, and relationships could benefit from partnerships between banks and players in other industries such as real estate, health, and education. The focus on fintechs may ultimately prove to be too narrow for banks seeking to enter underserved new markets.
Domestic #payments have undergone a complete transformation in recent years and cross-border payments have started to move in this direction. Traditionally, cross-border payments have been subject to various challenges—long and uncertain funds transfer timings, lack of cost transparency and high transfer and conversion costs. Correspondent #banks have cut-off times and deadlines for same-day processing after which payments are processed the next day, so at the point of initiation, exchange rates remain unknown.
Transaction fees might also be deducted from the principal amount, so the beneficiary remains uncertain about the amount which will be credited. Payments need to be routed through many banks before they reach their destination, causing delays and accruing fees. Also, financial institutions have had to devote considerable headcount and efforts to manage liquidity and foreign exchange (FX) risk and to respond to customer enquiries, track status and investigate exceptions.
These long-standing inefficiencies have afforded the opportunities for players including #fintechs to provide innovative and customer-centric services in the #market. UK-based #fintechTransferWise has devised a peer-to-peer solution for money transfer (see Figure 1). Using a matching model where money is redirected to another recipient of an equivalent transfer in the opposite direction, the company avoids costly currency conversion and cross-border fees. This also allows TransferWise to charge between 0.5 and 2.5 percent in fees depending on the currency. Because of this cost benefit, close to two million people use TransferWise to transfer approximately £1 billion from 42 countries each month.
Another FX start-up, Revolut, provides an application that can convert or send money, as well as help users pay for products and services around the world or online. It is like creating a virtual bank account in three different currencies: USD, EUR and GBP. For minimal fees, users can top up their accounts in any of the currencies using a debit or credit card or via bank transfer. Currently, Revolut has nearly one million customers, acquiring 3,000 to 3,500 users every day.
SaxoPayments’s Banking Circle provides opportunities to fintechs, acquirers and payment service providers (PSPs) to offer their merchants the facility to perform immediate cross-border bank transfers and set up local settlement accounts worldwide for their customers quickly and at very low cost. Visa has also come up with a cross-border B2B payments solution called Visa B2B Connect, which uses distributed ledger #technology and leverages Visa’s existing global network of 15,000 financial institutions to create a private permissioned network. It offers speed and visibility of the payment from origination to the receiving end. Other fintechs like CurrencyFair, WorldRemit, Traxpay have also built cost-effective cross-border payment solutions and are rapidly gaining market share from traditional money transfer providers.
However, traditional money transfer providers such as banks cannot afford to keep losing market share to fintechs and new, emerging banking players. The cross-border payments market constitutes a very large portion of payments revenues (close to US$ 24 trillion per year) and is growing more as boundaries disappear for e-commerce.
Banks such as Santander and Fidor have partnered with Ripple to offer a #blockchain-based payment network that can complete cross-border transactions in a matter of seconds. Instead of using fixed correspondents, Ripple implements an automated instant auction for liquidity provision and FX to ensure the best price execution, removing liquidity and settlement risk from the process. Ripple has been able to combine payments messaging with funds settlement, which was previously unavailable for cross-border payments (where messaging is typically separate from the operation of the nostro and vostro accounts used for settlement). Ripple allows customers to keep their money with banks or other financial institutions as opposed to new start-ups and fintechs.
In parallel, the existing cross-border messaging network SWIFT has also launched its new network Global Payments Innovation (GPI). This new solution combines real-time payments tracking and the certainty of same-day settlement for its network banks. It introduces a unique end-to-end transaction reference number (which was missing earlier) to enable unique transaction identification and tracking of the lifecycle of transactions. Now, SWIFT is collaborating with various fintechs to build overlay services on top of the global payments innovation (GPI) platform.
There is a likely emergence of real-time cross-border payments as global banks or other market infrastructure providers begin connecting domestic real-time infrastructures to improve their customer offerings.
Fintechs have taken significant market share from traditional banks in this space and several banks have started to fight back. Banks have begun building new cross-border payment interface and mobile applications, repricing FX and transfer costs, collaborating with fintech players to enhance offerings, and in parallel trying to improve the back-end infrastructure to create a competitive offering. Is this a wake-up call for players who are still in a state of denial?
It’s a good start to the new year for #fintechs seeking venture capital backing. According to the latest report by CB Insights, #funding#deals for VC-backed fintechs reached an all-time #high in 1Q18 — 323 deals across the globe. Based on the report, VC-backed #fintech firms raised $ 5.4 billion in the quarter across 323 deals. […] Bank Innovation
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