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  user 12:18 pm on August 10, 2018 Permalink | Reply
  Tags: banks ( 784 ), Bots ( 11 ), Commerzbank, customer ( 31 ), experience, fintech ( 1,103 ), focus ( 21 ), Incubators   

  Fintech Incubators at Commerzbank and FIS Focus on Bots and the Customer Experience 

  #Customer #experience is the #focus for two #fintech accelerators, one run by #Commerzbank, the other by FIS. FIS Global, a financial services software provider that works with 20,000 #banks and corporate treasury clients, is looking at improving the customer experience by offering natural language processing (NLP) solutions, meaning customers can be understood speaking in a natural way. “Whether […]
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  user 2:53 pm on June 22, 2018 Permalink | Reply
  Tags: banking ( 225 ), banks ( 784 ), customer ( 31 ), experience, Forrester ( 5 ), Great ( 2 ), Millions ( 2 ), technology ( 921 ), Worth ( 3 )   

  Great Customer Experience In Banking Can Be Worth Millions — Forrester 

  Customers expect clear communications, good web sites and mobile functionality from their financial firms. They want respect and help with their financial lives, and most U.S. #banks don’t rank high in those areas.
  Financial Technology

   
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  user 12:18 am on May 21, 2018 Permalink | Reply
  Tags: Citibank, experience, mobile ( 112 ), Philippines, Refines, Video ( 60 )   

  Citibank Refines Its Mobile App Experience in the Philippines [VIDEO] 

  #Citibank unveiled an improved #mobile app #experience for its Phillippines market with added features for billpay, funds transfers, and PFM. Updates include faster authentication and a feature called Mobile Snapshot, which allows users to check their balance without having to log in, one time pin or OTP for an online bank transaction, and Touch ID. The […]
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  user 12:18 am on December 2, 2017 Permalink | Reply
  Tags: experience, Experts ( 11 ), lenders ( 19 ), marketplace ( 18 ), Remember, Replicated, Should ( 39 )   

  Marketplace Lenders Should Remember Experience Can Be Replicated, Experts Say 

  EXCLUSIVE—#Marketplace lending survived 2017 with many of its advantages over traditional balance sheet #lenders intact, including its embrace and use of new digital technologies for lending and underwriting. With marketplace lenders enabling a borrower to apply for a loan via a mobile device from the comfort of their own home (rather than standing in line […]
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  user 12:18 am on October 3, 2017 Permalink | Reply
  Tags: Along, credit ( 81 ), customer ( 31 ), experience, Final ( 4 ), Needs ( 14 ), Says ( 91 ), Security ( 33 )   

  Credit Needs to Fix its Customer Experience Along with its Security, Final Says 

  EXCLUSIVE— As recent hacks such as Equifax demonstrate, #credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the #customer #experience as well as data #security. Providers should work to provide a more customer-centric experience, according to Aaron Frank, co-founder and CEO of credit startup #Final […]
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  user 12:18 am on August 15, 2017 Permalink | Reply
  Tags: Better ( 18 ), experience, Fargo ( 22 ), Give ( 6 ), mobile ( 112 ), Partnerships ( 14 ), Seeks ( 22 ), Users ( 34 ), Wells ( 34 )   

  Wells Fargo Seeks Partnerships to Give Mobile Users Better Experience 

  #Wells #Fargo has been going through a rough patch lately, but the bank itself is focused on moving forward. This is especially true when it comes to digital banking. The San Francisco-based bank is looking at #partnerships as a way of improving banking #experience for its current digital #users (including #mobile). “We are trying to […]
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  user 3:59 pm on June 23, 2017 Permalink | Reply
  Tags: Aims ( 6 ), Codes, experience, Starbucks ( 5 ), Visa ( 39 )   

  Visa Aims for Starbucks Experience with QR Codes 

  Mobile wallets may not have won over consumers (yet), but as anyone that’s recently visited a #Starbucks could tell you, QR #codes certainly have. That’s why #Visa is taking a closer look at the payment method, according to Jim McCarthy, executive vice president, innovation and strategic partnerships. “The QR codes allow us to remove not […]
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  user 7:49 am on May 2, 2017 Permalink | Reply
  Tags: banking ( 225 ), banks ( 784 ), customer ( 31 ), experience, often ( 3 ), Place ( 3 ), savings ( 9 ), Second ( 4 ), takes ( 15 ), technology ( 921 )   

  Customer Experience In Banking Often Takes Second Place to Savings 

  Improving #customer #experience at #banks is a challenge and only a small percentage are actively working on i.
  Tom Groenfeldt – Financial Technology

   
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  user 12:18 pm on February 1, 2017 Permalink | Reply
  Tags: ’17 ( 4 ), Bank ( 246 ), Digital ( 148 ), experience, Fargo ( 22 ), Floyd, Head ( 9 ), Innovation ( 116 ), Marie, Speak ( 8 ), Wells ( 34 )   

  Wells Fargo Head of Digital Experience Marie Floyd to Speak at Bank Innovation ’17 

  #Marie #Floyd, Senior Vice President and #Head of #Digital Consumer #Experience at #Wells #Fargo, is set to #speak at #Bank #Innovation 2017. Floyd is responsible for customer insight and digital applications at the San Francisco-based bank, an area that includes the company’s web applications as well as the content andRead More
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  user 12:18 am on September 15, 2016 Permalink | Reply
  Tags: 160 ( 45 ), Augmented ( 3 ), banking ( 225 ), customer ( 31 ), experience, improve ( 13 ), Pokemon ( 2 ), reality ( 6 ), SPONSORED ( 15 )   

  Can Pokémon Go and augmented reality improve customer experience in banking? [SPONSORED] 

  By now, even if you are not into Pokémon yourself, you have probably heard of the Pokémon Go phenomenon that has swept the US and other countries in the last several weeks.   Ever since Niantic, Inc. launched the Pokémon Go mobile game on July 6, #augmented #reality (AR) hasRead More
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