PREMIUM — This past spring, #Mastercard debuted a voice-assisted ordering and payment service at Pizza Hut in Singapore with the help of Softbank’s robotics division. But an application programming interface (API) that would allow for any developer to build a Mastercard “#conversational” payments application remains in development. The payments network is working on the API now, but […]
Bank Innovation
#Conversational #banking is in the spotlight. Google’s recent voice demo with Google Assistant has led many to look for — or create — an equivalent in the banking industry. Some larger #banks are trying. Bank of America is in the middle of rolling out its AI-driven virtual assistant Erica in stages across the country; Capital One has […]
Bank Innovation
SANTA CLARA, Calif. – Largely triggered by Google’s demo showing Google Assistant imitating human voice to book a hair appointment (see here; it’s pretty impressive), the chatter on Day 3 of FinovateSpring here was all about #conversational #banking. Many #banks are adopting conversational chatbots, but there is #still no equivalent of Amazon’s Alexa or Google’s Assistant […]
Bank Innovation
EXCLUSIVE—Two out of three U.S. adults are #already comfortable interacting with retailers, #banks, and other companies using natural language #technology, according to a study released by #Mastercard today. The study, conducted by Mastercard and Mercator with 3,000 U.S. adult participants, found that consumers are already quite comfortable using text or voice-based technology — which relies […]
Bank Innovation
Voice banking without voice commands? Welcome to the new #USAA #Alexa #skill. USAA members will now be able to bank via Amazon Alexa, skipping all of the typical command memorization necessary for learning a new skill, thanks to #conversational artificial intelligence built out by AI platform #Clinc, the companies announced today. Rather, USAA members will […]
Bank Innovation
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