Implementing conversational AI requires a comprehensive approach blending skills from customer service and #tech and reading thousands of call logs to see what customers ask, how they ask it, and what responses make sense to them.
Financial Technology
#Banks need to get ahead of Facebook and other #technology companies if they want to interact conversationally with #their #customers directly.
Financial Technology
Banking on mobile is much more convenient when the customer can use voice, rather than tapping on a small screen. Isbank in Turkey, which sees fast growth in mobile banking, will launch a voice app based on #technology from #Clinc this quarter.
Financial Technology
Juan Benitez, general manager and chief #technology officer of #Braintree, a PayPal subsidiary, will participate in a #fireside #chat at #Bank #Innovation #2017. Bank Innovation 2017, March 6-7 in San Jose, Calif., will feature dozens of speakers on investing in innovation, chatbots, open banking ecosystems, #blockchain and more. Benitez has been CTORead More
Bank Innovation
UK tech startup, habito, has launched the #world’s #first artificially intelligent Digital #Mortgage Adviser (DMA) allowing millions of consumers to discuss their mortgage needs from any connected device, 24/7, without requiring a human broker.
Built using AI #technology and habito’s market-leading algorithm, the DMA marries all the elements of a customer’s financial life (e.g. employment, salary and personal life plans) with real-time market mortgage rates to calculate an indicative monthly payment. The DMA explains the impact consumers’ decisions will have on each mortgage configuration as a traditional mortgage broker would, but in a fraction of the time (average 10 minutes). Habito has the ability to search hundreds of products (versus a handful), so once the #advice is complete consumers can be sure they’re on the best mortgage for them, which can result in savings of thousands of pounds per year*.
In designing the new system, habito analysed hundreds of advice interviews in order to understand what consumers needed and what formed the basis of informative advice. As a result, the DMA’s #chat-like interface provides an unbiased, conversational experience, without the need for lengthy in-person queues, waiting on hold or paying a premium for advice.
Daniel Hegarty, CEO and Founder, habito
“Finding the right mortgage product in the UK is like finding a needle in a haystack. Britons are crying out for some innovation and clarity in an outdated and overwhelming mortgage market,” said Daniel Hegarty, CEO and Founder, habito. “Our digital mortgage adviser is a huge step forward in making mortgage advice accessible for consumers in the way they need it most: unbiased, always available and most importantly free.”
Habito’s digital mortgage adviser is a direct response to the FCA’s Financial Advice Market Review Report calling for greater, more accessible financial services advice for British consumers. Habito plans to roll out additional interactive features later this year, such as remortgage alerts, that will continue to optimise the mortgage application process for consumers across the country.
habito Team, from https://www.habito.com/
* According to an analysis of SVR mortgage holders by HSBC, Nov 2015
Feature image: from habito
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