Banks Must Disrupt Themselves, Not Consumers, Citi Fintech CEO Says

AUSTIN — Better customer service comes from disruption within, not from trying to change consumer behavior, according to Yolande Piazza, CEO of #Citi #Fintech. “I think in fintech we talk a lot about disruption, but let’s be honest—if someone came up to you and said, ‘I want to #disrupt your life,’—I don’t think that’s what […]
Bank Innovation